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Terms and Conditions (“Agreement”)

This Agreement was last updated on December 21, 2015.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://loja.indika.cc (“Loja Indika”) operated by Plataforma INDIKA (“we”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://loja.indika.cc.

By accessing or using the Site in any manner, including, but not limited to, visiting, browsing, purchase via the Site or contributing products or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property

Loja INDIKA Site and its original content, features and functionalities are owned and managed by Plataforma INDIKA and are protected by Mozambican and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

E-Commerce and Privacy of Users

The Website http://loja.indika.cc sells local and imported products online.

The use of any product or service bought from this Website is at the client’s responsibility. The client/user holds Loja INDIKA harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the INDIKA online shop facility, namely the User’s personal information, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties.

Loja INDIKA cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

In the case of supplying products to Provinces or places out of Maputo City & Province, Loja INDIKA will supply all goods to the delivery company in good order. Loja INDIKA will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Orders & Delivery of Products

The delivery of products is done within 15 to 20 days, after confirmation of 100% payment of the order’s total cost, by the client.

In case there is any delay, the Client will be informed.

Refund and Return Policy

In cases of unavailability of any of the products, the client will be informed. In case the payment of such products is already done, Loja INDIKA will refund the client in full within 30 days.

In case some product is damaged or in bad conditions, we will proceed according to the following, with previous agreement with the Client:

  • replacement of the damaged product, at our own cost, within 30 days;
  • reimbursement of 100% of the product’s cost, within 30 days.

Note: Loja INDIKA site may not be held responsible for damaged or bad condition of the products, resulting from negligence or misuse by the clients.


Any complaints regarding the standard and quality of Loja INDIKA products should be directed to: loja@indika.cc.

Cancellation of Orders

In case the client suddenly cancels the order after confirmation and after the order’s execution by us, it will attract a 10% charge of the total cost of the order, for administration costs.

Loja INDIKA reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet Loja INDIKA’s standards.  

Should Loja INDIKA exercise this right, the User will receive a full refund with no deductions.

Changes to these Terms and Conditions

Loja INDIKA reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time.

Changes to these Terms and Conditions will become effective upon such changes being posted to this Website and informed to Clients.

The Client’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


In case we observe any kind of transgression to these Terms and Conditions, we may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Plataforma Indika.

Plataforma Indika has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Mozambique, without giving effect to any principles of conflicts of law.

This post is also available in: Portuguese (Portugal)